Department: Community Engagement
Primary Location: Remote (U.S.)
Reports To: Community Lead
Employment Type: Full Time
Salary Range: $50,000–$70,000 annually (DOE) + shift differential for nights/weekends
Work Schedule: Rotating shifts to support 24/7 coverage; holidays/weekends as needed
Overview
Our community team turns followers into loyal fans through proactive engagement, brand protection, customer care, UGC amplification, and influencer identification—around the clock.
Responsibilities
- Monitor comments/DMs/mentions across assigned channels; respond with brand voice and SLAs.
- Triage customer service issues; escalate per playbooks.
- Proactively seed conversations; identify UGC and influencer opportunities.
- Tag, categorize, and report sentiment and themes to strategy and creative.
- Execute social listening queries; contribute weekly insights and monthly reports.
Qualifications
- 2+ years in social community management or social customer care (agency or brand).
- Platform fluency (TikTok, Instagram, YouTube, LinkedIn, X, Facebook).
- Calm, concise writing; strong judgment for brand risk and escalation.
- Familiarity with Sprout or similar engagement suites.
Nice-to-Haves
- Experience supporting multi-location or franchise brands.
- Bilingual (English/Spanish or English/French).
Benefits
Comprehensive health benefits, PTO, paid holidays, professional development.
EEO: FCS is an equal opportunity employer.
How to Apply: Email careers@freshcontentsociety.com with subject line “Community Manager – [Your Name]” and include your résumé plus 3 sample replies (customer care, brand banter, crisis).